Privacy Policy

1. What Personal Information We Collect

We collect personal information that you provide directly, information collected automatically through your use of the Platform, and information provided by third party service providers.

1.1 Information You Provide

This includes:

• Name, email address, phone number
• Account login credentials
• Profile information (bio, experience, education, skills)
• Payment related information (processed by third party providers)
• Uploaded documents (resumes, cover letters, portfolios, job descriptions)
• Messages exchanged between Users and Experts
• Session bookings, preferences, and history

1.2 Information Collected Automatically

When you use the Platform, we may automatically collect:

• IP address
• Browser type and device information
• Usage data (pages visited, actions taken, time spent)
• Cookies and tracking technologies (see Section 9)

1.3 Information from Third Parties

We may receive information from:

• Payment processors (e.g., Stripe)
• Analytics providers (e.g., Google Analytics)
• Authentication services (if you sign in using Google or Microsoft)

2. How We Use Personal Information

We use personal information to:

• Create and manage your account
• Facilitate bookings between Users and Experts
• Process payments and issue payouts
• Provide customer support
• Improve and personalize the Platform
• Communicate updates, notices, and service related information
• Ensure Platform security and prevent fraud
• Comply with legal and regulatory requirements

We do not sell personal information.

3. How We Share Personal Information

We may share personal information with:

3.1 Experts

When Users book services, relevant information (e.g., name, uploaded documents, session details) is shared with the selected Expert.

3.2 Service Providers

We use trusted third party providers for:

• Payment processing (e.g., Stripe)
• Hosting and cloud storage
• Analytics and performance monitoring
• Email and communication tools

These providers may store or process data outside Canada, including in the United States.

3.3 Legal Requirements

We may disclose information if required to:

• Comply with laws, regulations, or court orders
• Respond to lawful requests from government authorities
• Protect the rights, safety, or property of CareersHeights, Users, or the public

4. Cross Border Data Transfers

Some personal information may be transferred to and stored on servers located outside Canada, including in the United States.

When information is transferred internationally, we take reasonable steps to ensure it is protected in accordance with PIPEDA, but it may be subject to foreign laws and lawful access requests.

5. How We Protect Personal Information

We use administrative, technical, and physical safeguards to protect personal information, including:

• Encryption
• Secure servers
• Access controls
• Monitoring for unauthorized access

However, no method of transmission or storage is completely secure. You acknowledge that you provide information at your own risk.

6. Retention of Personal Information

We retain personal information only as long as necessary to:

• Provide services
• Fulfill the purposes described in this Policy
• Comply with legal obligations
• Resolve disputes

Uploaded documents may be deleted by Users at any time through their account or by contacting us.

7. Your Rights Under PIPEDA

You have the right to:

• Access your personal information
• Request corrections to inaccurate information
• Withdraw consent (subject to legal or contractual restrictions)
• Request deletion of your account and associated data

To exercise these rights, contact us at info@careersheights.com.

We may require identity verification before processing requests.

8. Children's Privacy

The Platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.

9. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Enable core Platform functionality
• Remember preferences
• Analyze usage and performance
• Improve user experience

You may disable cookies through your browser settings, but some features may not function properly.

10. Third Party Links

The Platform may contain links to third party websites. We are not responsible for the privacy practices or content of those sites.

11. Payment Processing

Payments are handled by third party processors such as Stripe. CareersHeights:

• Does not store full credit card or banking information
• Is not responsible for payment processor errors or security breaches

Please review Stripe's privacy policy for details on how they handle personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When changes are made, we will:

• Update the "Effective Date"
• Provide notice through the Platform or email (for material changes)

Continued use of the Platform after changes take effect constitutes acceptance of the updated Policy.

13. Contact Information

If you have questions about this Privacy Policy or our privacy practices, contact us at: